Know your rights on continuous payments

At least 2 of the UK’s banks are still giving incorrect consumer advice on continuous payments – the rights you have to cancel regular card payments. Back in February The Guardian highlighted an example where 1000s of women got locked into a scam requiring them to pay £60 – 70 per week in recurring payments for facecream. It is not the case that only the retailer can cancel these with the FSA recently stating, “Your bank or card issuer must then stop them – it has no right to insist you agree this first with the company taking the payments.”

The BBC’s Money Box programme revealed today that Lloyds and Santander have failed to inform customers of their rights and that if a payment has occurred as a result of this then the bank should be liable


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